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EERA Winner 2016

Winner of Scotland's Best
Food Retailer 2016

Meat Management Awards Finalist Logo
Q Guild
Conditions of Use
These Terms and Conditions govern your use of the Haigs Direct website and your relationship with Haigs Direct. Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions, please do not register for or use Haigs Direct site. Please note that to use any of the services provided on the Haigs Direct site, you are required to register as an authorised user on the site.

1. Use of the Haigs Direct Site
The Haigs Direct Site is provided to you free of charge for your personal use subject to these Terms and Conditions. By using the Haigs Direct Site you agree to be bound by these Terms and Conditions.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.

2. Amendments
We may update these Terms and Conditions from time to time, please check this section on a regular basis for any changes. If you do not wish to accept the new Terms and Conditions you should not continue to use the Haigs Direct Site. If you continue to use the Haigs Direct Site after the date on which the change comes into effect, your use of the Haigs Direct Site indicates your agreement to be bound by the new Terms and Conditions

3. Registration
You must ensure that the details provided by you on registration or at any time are correct and complete. You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

4. Password and Security
When you register to use the Haigs Direct Site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should notify us immediately.

5. Minimum Spend for Free Delivery
A minimum spend of 80 is required for free delivery, orders between 50-79.99 will incur a 8.75 delivery charge.

6. Availablity of the Haigs Direct Site
Although Haigs Direct aims to offer you the best service possible, Haigs Direct makes no promise that the services at the Haigs Direct Site will meet your requirements. Haigs Direct cannot guarantee that the service will be fault free. If a fault occurs in the service you should report it to us asap and we will attempt to correct the fault as soon as we reasonably can.

Your access to the Haigs Direct Site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. Haigs Direct will attempt to restore the service as soon as it reasonably can.

7. Submitting an Order
Your submission of an order amounts to an offer to enter a contract to buy the products from Haigs Direct you cannot then withdraw or cancel your order. Our aim will be to keep full availability although Haigs Direct have got the right to withdraw a product that is unavailable from the site at any time, all products that are available to order on our website are in season and will be delivered.

8. Delivery times
Haigs Direct will make delivery to your address as per delivery areas and schedule. We reserve the right not to deliver to all locations. You are responsible for making suitable arrangements to receive your delivery and giving us appropriate instructions. We reserve the right to refuse to accept orders from any customer; considerations of delivery problems may give rise to such a refusal. Any changes to your delivery address should be notified to Haigs Direct. You must inspect the products as soon as possible after delivery and notify us promptly if you find any defects, by calling us, emailing us or writing to us at the telephone number or address shown on our website. We will replace or refund you for defective products. All chilled products must be refridgerated within 20 minutes of delivery arriving and kept below 4 degrees.

9. Intellectual property
All content and programming of the Haigs Direct website is the property of Haigs. You may retrieve and display the content of the Haigs Direct website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Haigs Direct website without written permission from Haigs.

10. Privacy
We operate a strict privacy policy which governs our use of your personal data and our sending communications to you, which can be seen in our Privacy Statement.

11. Use of the Website
You are asked not to use the Haigs Direct Website or our ordering facility for any unlawful or abusive purposes and you shall be liable for any such misuse.

Haigs,
45-51 Schoolhill
Aberdeen
AB10 1JT

Tel: 01224 638525

Email: enquiries@haigsdirect.co.uk
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